YOU CAN VIEW ALL OF OUR UK SHIPPING PRICES AND DURATIONS HERE.
At The Happy Vape Co we understand how important it is to get your order as quickly as possible
All of our Shipping Options are weight based.
We aim to get all orders placed before 3pm dispatched the same day (Monday-Friday), however this is not always possible.
Please note, delivery duration is calculated from the point of dispatch, rather than when the order was placed.
Only the available shipping options for your order will be shown at the checkout. You can select the cheapest, or your desired method from there.
The shipping cost will be multiplied accordingly for orders that require more than one service.
Please note, we cannot take responsibility for parcels that go missing under the Royal Mail Standard (untracked) service. No replacements or refunds will be provided in these cases.
Our orders are fulfilled using a variety of 3rd party couriers, depending on size, weight and destination. Unfortunately, on very rare occasions, the parcels can be subject to delays, damage or loss. Please get in touch with us as soon as possible regarding delivery issues, as we will not be notified until the situation is brought to our attention.
We aim to deliver all of our orders within the estimated delivery duration. If for any reason we cannot deliver your orders within the specified time, we will inform you right away. Our delivery partners include Royal Mail, Hermes and DPD.
In the unlikely event that you have not received the parcel, we would kindly ask you to wait 7 days from the estimated delivery date before contacting us. Courier services can occasionally experience some unexpected delays, which unfortunately we do not have any control over.
INTERNATIONAL SHIPPING CHARGES:
Europe – £14.75 +vat (4-6 days)
Rest of the World – £19.75 +vat (6-8 days)
Europe includes every recognised European country, and ROW includes almost every country outside of this zone. Please note that international shipping duration is an estimate only, and it may vary from country to country. On some occasions, it may take longer than the estimated delivery time.
Please note that you will be responsible for All Taxes and Customs related costs in the destination country.
We highly advise you to check the destination country’s law relating to importing e-cigarette products, such as import taxes, duties and compliance, before placing orders. Some products may require special licenses or permits to import and we won’t be responsible for products rejected or confiscated by your local customs.
Customer support and satisfaction is a big thing for us here at The Happy Vape Co. If you are not happy with a product you have purchased from us, then please get in touch with us via email at firstname.lastname@example.org and we will do everything in our power to get the issue resolved as quickly as possible.
Returns Terms and Conditions
All returns and replacement queries should be notified to our order management team via email: email@example.com
Please make sure you include the order number in all correspondence regarding returns.
If you have received items that were damaged in transit, please get in contact with us as soon as possible. We will advise you of the next steps. The goods may be eligible for replacement or refund.
Errors and shortages must be notified within 3 days of receipt.
In the event that you have received a faulty item, you must notify us within 3 days of the goods being received. If you inform us of the faults after the 3 day period, then we are unable to accept returns.
Prior to contacting us regarding a faulty or damaged product, please have as much information on the fault as possible, including pictures where applicable. This will help us to get the situation resolved as quickly as possible.
If you changes your mind and wish to return the item, please inform us within 30 days of the goods being received. In this instance, we can only accept returns if the items are in brand new and unused condition. The buyer will be liable for returns costs.
If the returned product is not in the condition in which it was posted, then we reserve the right to refuse the return, or to issue a partial refund after assessing the items for damages.
We provide warranty for all products for up to 90 days from the date of purchase, except for e-liquids, and clearance products, for which warranty does not apply.
Damaged and faulty items must be returned to us for inspection. Return labels will be provided for faulty products. However, we are unable to cover return costs for accidental orders or buyers having changed their mind.
For all returns, we will send you a “Return Form”. You must fill in the return form and send it with the item returned. If we receive any product without a return form, then this will result in a delay in processing your return. Please make sure you include the return number provided on the return form. The return number is same as your order number.
You will be responsible for any damages caused to the items in return transit by inappropriate packaging.
We will do our utmost to be fair in all instances, and to help you resolve any problems that your customer may experience. Our main goal above anything else is complete end customer satisfaction.
Please note: We do not allow customers to return the products prior to delivery. You will be unable to return the goods back to the driver/courier upon arrival, as this may lead to a lengthy returns process, and there is no guarantee that the returned goods will reach us. If you change your mind regarding the product, please wait until the order has been received and use the returns process as described above.